All of our products are made to order, and it takes an average of 5 days to fulfill your order and an additional 7-10 days for shipping, depending on season. Most orders will arrive within 7-10 business days.

Customers must contact fancypanda@fancypanda.shop within 30 days of receipt to request returns or exchanges of defective or unwanted items. Customers are responsible for return shipping costs. All items must be returned in original condition, unworn, unaltered, and unwashed. If 30 days have gone by since your purchase, we cannot offer you a return or exchange.

We do not offer returns for customized or personalized orders. View our returns and exchange policy here: Returns & Exchanges

Yes, you can submit a custom design request through our customization page. We can print most of our designs on different product types, or we can print your original designs upon request.

Our apparel including tshirts, hoodies, tote bags, hats, fanny packs, and other fabric items use Direct-To-Garment (DTG) printing. DTG printing is a method of spraying ink to print designs on fabric items. Our DTG designs are printed by our production partners using non-toxic vegan inks by machines that are energy-efficient and produce zero wastewater.

Our cage couture items are not intended as a toy for pets or children. Your purchase indicates you have assessed the risks individual to your pet before purchasing. In no event should you allow your pet or child to use any product unattended.

Products using a direct-to-garment (DTG) print process might cause a vinegar-like smell or an off-white residue. This is normal and is caused by an ink fixation agent applied during the printing process a which helps the ink bond with the fabric, and without it, the ink would flake off the garment. It is not permanent and the smell and/or residue will go away after the first wash.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You should not use any fabric softeners or dry-clean the items.

Tumble-dry on a low cycle or hang-dry. Don't iron directly on the print (turn garment inside out when ironing).

Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

To clean a phone case, remove the case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air-dry at room temperature.

Don’t clean your phone case with any alcohol-based products as they can remove the ink and discolor the case.

Glossy Mugs and Ceramic Mugs with Color Inside are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.

Enamel Mugs should only be hand-washed. Also, you can’t heat liquids or food directly in the Enamel Mugs—it can damage their coating.

Stainless steel tumblers are not dishwasher or microwave safe and should be hand-washed only.

Apparel

Our apparel products use inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.

Phone cases

Our phone cases use UV Inkjet inks that are GREENGUARD Gold certified, which means the ink meets the gold certification for building materials, finishes, and furnishings.

Posters & Canvas

Our posters also use ink that is GREENGUARD Gold certified. Our canvas products use heat-free inks that reduce environmental impact meet industry standards and safety guidelines.

Other non-apparel products

Other non-apparel products such as mugs, tumblers, and water bottles use HD and/or UV inks.